Get in Touch With Us
This page explains how to contact the editorial team behind Real Money Online Casinos, what we can realistically help with, and where a question is better directed to a casino operator, a state regulator or a support service. We publish research-based reviews of online casinos available to US players, so most of the messages we receive are about bonus terms, withdrawal delays, state availability or something we have written that needs correcting.
Reach the editorial team
Email is the only channel we operate. Write to [email protected] and a person on the editorial side will read it. We do not run a phone line, and we are not able to act as a live chat service for any casino.
A few details make a reply far more useful:
- Your state. Legal online casino play in the US is regulated state by state, so almost every answer depends on where you are.
- The casino and the page. Name the operator and, if it relates to something we published, the page you were reading.
- The exact wording. If your question is about a bonus, quote the promotional terms rather than summarizing them. Wagering multiples, maximum bonus bets and cashout caps turn on precise wording.
- Dates. When you deposited, when you requested a withdrawal, when you submitted verification documents.
Please do not send account numbers, full card numbers, Social Security numbers or copies of identity documents. We never need them, and we will ask you to resend without them.
Commercial relationships, stated plainly
Some links on this site are commercial. If you open an account through one, the publisher may earn a commission from the operator. That arrangement does not buy a position in our rankings, does not change an editorial rating, and does not stop us publishing a limitation. If you think a review reads like an advertisement, say so in your message — that is exactly the kind of feedback we want.
What we can help with, and what we can't
| We can help | Better sent elsewhere |
|---|---|
| Explaining how a wagering requirement, expiry date or cashout limit works in practice | Unlocking, crediting or reinstating a bonus on your account |
| Pointing you to the complaints procedure and regulator for a licensed operator | Ordering a casino to pay a disputed balance |
| Correcting an error, an outdated offer or a broken link on our pages | Changing the terms an operator advertises |
| General questions about KYC, source-of-funds checks and withdrawal verification | Approving your documents or speeding up a review |
| Signposting self-exclusion tools, deposit limits and support organizations | Closing your casino account on your behalf |
We have no access to any operator's systems, balances or customer records. Nothing we say is legal or financial advice, and no one on this site can guarantee that a withdrawal will be paid.
Questions about the casinos we rank
Most contact messages mention one of the operators in our top list. Here is the context we most often end up supplying, with the conditions that matter attached. Every headline figure below is the operator's own advertising, checked as of the fact-check date on this page — treat it as a starting point for reading the full terms, not as a conclusion.
Raging Bull — the one we get asked about most
It sits at the top of our list on an editorial rating of 10.0, largely because the advertised package is the loudest on the page: 410% up to $10,000 plus 50 free spins. That headline is also the reason for most of the emails. A percentage that size is almost always tied to a high playthrough multiple, game weighting that excludes or discounts table games, a maximum bet while bonus funds are live, and a cap on what can be cashed out from the bonus portion. The $10,000 figure describes the ceiling on the match, not a sum anyone should expect to withdraw. Limitation: the larger the advertised multiplier, the more the real value depends on clauses most players never read, and our rating reflects the offer and the site as researched, not a tested payout.
Magician Bet — the no-wagering question
Rated 9.7, and on this page for a different reason: a 101% offer advertised as no wagering. Readers write in asking whether "no wagering" really means what it says. Usually it means the bonus itself carries no playthrough, but it rarely removes every restriction — minimum deposit, maximum bet, expiry window and a cap on winnings can all still apply. If you are comparing it against a large percentage match, the honest comparison is what you can actually withdraw, not which number is bigger. Limitation: a smaller headline match means less bankroll to work with, which suits cautious play and disappoints anyone chasing a big balance.
Slots of Vegas — a game-specific offer
Rated 9.6, advertising 375% plus 50 free spins on Cash Chaser. Tying spins to one named title is common, and it is worth knowing before you claim: the spins have a fixed value per spin, winnings from them are often treated as bonus funds subject to their own playthrough, and they expire on a schedule separate from the deposit match. Limitation: if you do not like the game the spins are locked to, that part of the package is worth little to you.
Uptown Aces — the highest advertised percentage
Also rated 9.6, with 600% for new players — the largest match figure in our list. The pattern is the same as with any headline percentage: check the maximum amount the 600% applies to, the playthrough, and the withdrawal cap. Limitation: offers structured this way usually pair the biggest multiplier with the tightest maximum bet rule, and a single oversized spin can void the bonus.
The remaining operators we rank — Card Crush (instant welcome reward of 2 mystery coins and 5 cards), Zumba Cards (250% deposit bonus up to 250 SC), BetUS (200% up to $4,000 for new players), Amazon Jackpots (4 posters plus 40 free SC and a bonus wheel for $20), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% deposit bonus up to 1 BTC plus 225 free spins) — appear in the ranked cards above with their editorial ratings. Note that Zumba Cards, Card Crush and Amazon Jackpots advertise in sweepstakes-style currency rather than dollars, and Amazon Jackpots' package is attached to a $20 purchase, so it is not a free offer. If you want the reasoning behind any of these ratings, ask and we will explain it.
Money questions we answer regularly
There is no charge to read this site. Costs start at the casino, and those are the details people most often ask us to decode.
- Minimum deposits. Each operator sets its own floor, and a welcome bonus usually has a higher qualifying minimum than the site's general deposit minimum. Depositing below the qualifying amount is the most common reason a bonus never appears.
- Paying in. Debit cards are the most widely accepted method for US players. Credit card deposits are accepted in some places and declined by some card issuers as a matter of policy. ACH transfers and direct bank transfers are common at state-licensed sites, e-wallets vary by operator and state, and PayPal availability is never universal — check the cashier before you commit. Bets.FM's offer being denominated in BTC indicates cryptocurrency deposits, which behave differently from bank-backed methods and are not reversible.
- Getting paid. Withdrawal methods are usually narrower than deposit methods, and many operators require you to withdraw back to the method you deposited with. Expect a minimum withdrawal amount, a per-day or per-week withdrawal limit, and a pending or reversal period before funds leave.
- Timings. Processing time and transfer time are two separate clocks. The operator reviews the request first; only then does the payment rail take its own time. Advertised speeds are operator claims, and we do not present them as measured results.
- Fees. Some methods carry a fee from the operator, some from your bank or card issuer, and some apply only after a set number of free withdrawals in a period. Ask the cashier page, not the marketing page.
If your withdrawal has stalled, tell us which stage it is stuck at. Nine times out of ten the hold is verification rather than payment.
Verification, complaints and disputes
Identity verification (KYC) is a legal requirement for licensed operators, not an obstacle invented to delay you. Expect to supply proof of identity, proof of address and, where deposits are large or irregular, source-of-funds evidence. Completing it before you request a first withdrawal removes the most common cause of delay.
If a dispute cannot be resolved, the order runs: the operator's own complaints procedure first, in writing, with a reference number; then, for a state-licensed operator, the regulator in the state that issued the licence. Keep screenshots of the promotional terms as they appeared when you claimed, the cashier confirmations and every support transcript. We can help you identify the right route. We cannot decide the outcome.
Games and other products our readers ask about
Questions about what is actually on offer come up almost as often as bonus questions. Broadly, the catalogues at the casinos we cover fall into a few groups: slots, where return to player (RTP) and volatility determine whether a game pays small and often or rarely and larger; progressive jackpots, which pool contributions across players and typically require a qualifying bet to be eligible; table games such as blackjack, roulette and baccarat, which often count for less toward wagering requirements precisely because their house edge is low; and live dealer rooms, where real dealers are streamed and betting limits per table are set higher than on digital tables. Game results at licensed sites come from tested random number generators, and the software provider behind a title, not the casino, determines its mechanics and RTP band.
On mobile, most operators now run browser-based casinos that work on iOS and Android without a download, while some also publish native apps. Availability of a dedicated app varies, so verify it rather than assuming. If you want to know whether a specific game or app is available in your state, tell us the state — that is the deciding factor.
Several operators in this market run more than a casino. BetUS, for example, is known as a sportsbook brand alongside its casino product, and sports betting works on different rules from casino play: odds rather than RTP, settlement after an event concludes, and separate bonus terms with their own rollover conditions. Sportsbook promotions and casino promotions are rarely interchangeable, and a deposit bonus claimed in one product usually cannot be played through in the other. Some brands also run poker rooms or bingo sections with their own wagering weightings. If you contact us about a bonus, say which product it belongs to.
Who may play, and what applies in the US
You must be at least 21 to use this site's content and, in most US jurisdictions that license online casino play, to hold a casino account. Legal online casino gambling in the United States is regulated at state level, not federally: a handful of states license and regulate real-money online casinos, several more permit online sports betting only, and many permit neither. Sweepstakes-style sites operate under a different legal model again, with eligibility rules that vary by state and typically exclude certain states entirely. Accepting players from a state is not the same as being authorized to serve that state, and we say so wherever the distinction matters.
Practically, that means a few obligations land on you: confirm what is licensed where you live, expect geolocation checks that block play when you travel, complete identity verification honestly, and understand that gambling winnings are generally taxable income in the US. We do not cover unlicensed operators.
If gambling has stopped being entertainment, contact us and we will point you to support. You can also act directly: use self-exclusion at the operator or through your state's program, set deposit and loss limits before you play rather than after, and consider gambling blocking software on your devices. The National Council on Problem Gambling runs the 1-800-GAMBLER helpline, available 24/7. No casino is completely safe, no outcome is guaranteed, and gambling is not a way to make money or fix a financial problem.
Corrections, feedback and partnership enquiries
- Corrections. Send the page, the sentence and what you believe is wrong. Offers and terms change without notice, and reader corrections are one of the fastest ways we catch a stale figure. Our published findings carry a fact-check date so you can judge how current they are.
- Coverage requests. Tell us what you wanted to find and couldn't. If you are looking for material on alternatives outside the usual registration schemes, our guide to non-GamStop casinos may already cover part of the ground.
- Operator and partnership contact. Introduce yourself, name the brand and state what you are proposing. Commercial enquiries go to the business side and never to the writers who assign ratings.
- Press and data requests. Include your deadline. We would rather decline early than reply late.
What happens after you write
Messages are read by an editorial team member — this page was reviewed by Marcus Reed — and we aim to reply within two business days. Correction reports are prioritized. Where a question needs us to re-check an operator's current terms, a reply may take longer, and we would rather verify than guess. If your message is about a stalled withdrawal or a bonus dispute, the fastest outcome almost always comes from filing with the operator's complaints team in parallel rather than waiting on us.
Fact-checked Sep 26, 2026. Offers and terms cited on this site are the operators' own advertising and can change at any time; always read the current terms on the operator's site before depositing.